Terms and Conditions

We are fully authorised to distribute Lebara Play services officially. 
- Coupons are intended for single use only.
- Coupon discount can only be redeemed when Lebara Play is purchased at one of our selected stores.
- Coupons cannot be exchanged, refunded, replaced or redeemed for cash or payment of accounts.
- Coupons cannot be combined with any cash-off prices, sales, promotion or coupon.
- MYTA reserves the right to cancel coupon promotions at any time. 
- Discount codes used through our website can only be used on our website only.

Discount values are as specified on the discount. The reward is not a cash reward; it is a voucher (of our choice at that time) of the value specified. Each discount code is valid for a limited time only and expires on the date specified in the offer. A coupon cannot be used to pay for taxes, shipping and handling or other charges.
Christmas Offer: 
Customers will receive an extra one month + £20 free Lebara credit when they purchase a set top box or renew their subscription. The free credit voucher will be sent to the email address registered on the set top box. 
Offer is only valid until 31st December 2016. 
IBC Thamila Promotion:
Promotion ends on 31st March. First 20 people who purchase Lebara Play box will be entitled to receive this promotion. Playlebara.co.uk has the right to remove the offer at any time. 


Refund Policy:

We accept refunds only if the box is still packaged and unopened. If the box is faulty, we will replace the existing box, however the following procedure must be followed;
- Contact Lebara Customer service
- Lebara will send a box in which you must send the faulty box back
- Replacement box will be sent to you within 14 days of receiving the original box. 


Click And Collect

If you chose to collect your order from a store, the time and store for collection will be confirmed with you when you place your order.

You must provide your order reference number to the retailer when collecting your order from store.  (Please note, we will not be able give you your order unless you produce an appropriate form of I.D.)

An order confirmation form should be completed and signed by you whom you should give to the retailer as confirmation of order collection.

Please note that you will not be able to collect your order earlier than the selected time. Should you arrive late, you may be able to collect your order, however, please speak with the member of our staff at the collection point who will be able to assist you on this matter.


You have 14 days to cancel your order after the goods have come into your possession. This will only apply if the product is still in its package and unopened. 

Whilst we make every effort to have your order ready for collection at the selected time, please note we will not be accountable if we fail to do so in part or in full due to circumstances not in our control.

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